Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint
Studies show that 70% of employees waste time searching for information across multiple systems, leading to productivity losses. Microsoft Copilot Agents, integrated with Dynamics 365 and SharePoint, aim to eliminate these inefficiencies by delivering instant, context-aware responses. The agents search for articles in CRM and SharePoint, utilize Generative AI for intelligent responses, and create case records when no suitable information is available. This helps to reduce manual searches, improve decision-making, and enhance customer satisfaction. The key benefits of using Copilot Agents include faster query resolution, AI-driven insights, improved case management, and seamless integration. There is also an upcoming webinar on how to use Copilot Agents in CRM, SharePoint, and more.
Article 2m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time