Incident App (Part 2)

This article is the second part of a series about an application created to improve incident management. The requirements for the application include a centralized list of incidents, the ability to add divers to the list, easy data entry, weekly notification of incidents to the welfare officer, email notifications to parents or guardians of divers, escalation for serious incidents, and no cost. The article explains the flows used to notify parents and the welfare officer. It describes the flow for weekly notifications, which triggers every Sunday morning and retrieves all incidents created in the past week. It also explains the flow for emailing parents or guardians when a new incident is created, and the flow for escalating incidents based on certain conditions.

Article 61m Carl Cookson

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