Using Power Automate to generate Data
This article discusses how to generate random and realistic demonstration data for Customer Service Insights using Power Automate and an Excel file. The author walks through the process of creating cases in Dynamics 365, including fields such as origin, products, priority, and satisfaction. They explain how to use Flow, Rand(), and Excel to randomize the data and populate the necessary fields. The article also covers how to update the cases with additional information such as CSAT scores and escalation flags. The author provides a detailed flow and custom connector to close incidents. Overall, this method allows for the creation of a large number of cases quickly and efficiently.
Article 59m
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