An Enhanced Outbound Dialing Experience | Dynamics 365 Shorts
In video fourteen of the "What's New" series, Dynamics 365 Customer Service explores the AI evolution of the outbound dialing experience. The integration of customer records into the call history interface provides agents with improved accessibility to resources, enhancing customer interactions, workflows, and productivity. To learn more about improving your outbound dialing experience in Dynamics 365 Customer Service, visit the Microsoft Learn website. Additionally, you can sign up for the Microsoft community website to access more tips and resources and connect with other users.
Video 13m
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