Extend Copilot in D365 Customer Service with Prompt Plugins


In this video, the speaker discusses a new preview feature in Dynamics 365 Customer Service called Prompt Plugins. This feature allows users to extend the functionality of the Copilot for agents within the Customer Service platform. The Copilot helps agents resolve cases and answer customer questions, and with Prompt Plugins, users can now customize and enhance this functionality. The speaker expresses excitement about this feature and believes it will be a game changer for service organizations. They also provide links to a related article, their blog, and their social media profiles for more information.


Video 3w

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