Extend Copilot in D365 Customer Service with Prompt Plugins
In this video, the speaker discusses a new preview feature in Dynamics 365 Customer Service called Prompt Plugins. This feature allows users to extend the functionality of the Copilot for agents within the Customer Service platform. The Copilot helps agents resolve cases and answer customer questions, and with Prompt Plugins, users can now customize and enhance this functionality. The speaker expresses excitement about this feature and believes it will be a game changer for service organizations. They also provide links to a related article, their blog, and their social media profiles for more information.
Video 7m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time