This video discusses how to automatically funnel incoming emails into Power Apps tickets. It covers features such as auto-categorization, SLA tracking, ticket assignment rules, status update notifications, and attachment handling. The video also asks questions to help determine specific needs, such as tracking ticket status and priority levels, notifying service desk personnel, maintaining email thread history, capturing specific fields from emails, and sending automated responses to ticket submitters. No promotional or discount information was included in this summary.
Login now to access my digest by 365.Training