Automatically Funnel Incoming Emails into Tickets


This video discusses how to automatically funnel incoming emails into Power Apps tickets. It covers features such as auto-categorization, SLA tracking, ticket assignment rules, status update notifications, and attachment handling. The video also asks questions to help determine specific needs, such as tracking ticket status and priority levels, notifying service desk personnel, maintaining email thread history, capturing specific fields from emails, and sending automated responses to ticket submitters. No promotional or discount information was included in this summary.


Video 6m

Login now to access my digest by 365.Training

Learn how my digest works
Features
  • Articles, blogs, podcasts, training, and videos
  • Quick read TL;DRs for each item
  • Advanced filtering to prioritize what you care about
  • Quick views to isolate what you are looking for right now
  • Save your favorite items
  • Share your favorites
  • Snooze items you want to revisit when you have more time