Introduction to implementation optimization resources, samples and tools | TechTalk
The Dynamics 365 FastTrack team has created #TechTalks to assist customers and partners with implementing Dynamics 365 solutions. This particular #TechTalk focuses on resources for Customer Service implementations. The session covers various topics including channel-based presence, agent capacity, custom record identification, agent scripts and macros, and live chat widget customization. The session is hosted by FastTrack Solution Architects Michele Mazzucco, Vince Angeloni, Sourav Das Biswas, Nuno Silva, Josh Wells, and Joseph Thomas. To find more TechTalks, visit the Dynamics 365 Community. Join the Dynamics 365 Community at https://community.dynamics.com/.
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