Newest Updates to Dynamics CRM: Customer Service
Microsoft Dynamics CRM has released new updates in its first wave release of 2024, focusing on customer service features. The updates include a Quick Save feature that allows users to save their work using the Command+S shortcut without refreshing the form, enhanced recipient handling for easier email sending, and the ability to draft and edit emails with the help of Microsoft's AI assistant, CoPilot. These updates aim to improve usability and functionality in Dynamics CRM's customer service capabilities.
Article 9m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time