The 2023 Wave 2 Releases for Dynamics 365 are underway, with new capabilities including AI enhancements and personalized customer journeys. Webinars are available to learn more about these features, such as SMS messaging in Dynamics 365 Sales, Dynamics Copilot for customer service reps, and building customer journeys in Dynamics 365 Customer Insights. The Power Platform also has new features, including the ability to create automated workflows with Dynamics Copilot. The webinars provide a detailed breakdown of each capability and a live demo. Contact Catapult for more information on implementing these updates.
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