Out of the Box Autonomous CE Agents | Deepa Bansal | Dynamics 365 CRM Community Call
Deepa Bansal from Microsoft discusses the transition to Autonomous Service Agents in Dynamics 365 CRM, showcasing the impact of copilots on contact center operations. A live demo illustrates the collaboration between case management, intent detection, and knowledge management agents to enhance service quality and efficiency. These agents are currently in public preview, with plans for general availability in Quarter 4 of this year.
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