Microsoft Dynamics 365 Customer Service is a solution that helps businesses improve customer relations through outstanding customer service. It is available on any device and can be used by businesses of all types. The app allows businesses to deploy agents who can handle customer service requests from various sources, reducing workload and allowing agents to focus on customer service. Agents can log a full customer journey for each case and collaborate with matter experts using apps like Microsoft Teams. The solution can be customized to meet the specific needs of each business and offers features such as case management, AI insights, collaboration tools, and multi-channel support. With the addition of Co-pilot, agents can access AI capabilities to assist them in their work. Businesses can get a free, customized quote for Microsoft Dynamics 365 Customer Service by filling out a form on the Proximo 3 website.
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