The article discusses how to use AI functions within Dataverse to simplify business processes. Specifically, it focuses on creating cases/feedback/incidents and using AI to set the correct subject for routing the case to the appropriate department. The article provides information on the AI functions available and the parameters required for input and response. It also includes a sample plugin code that demonstrates the logic for classifying cases based on the title and description. The article concludes with a demo of the plugin in action.
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