Connecting LUIS to D365 (part 3)
This article is the third installment in a series about using Language Understanding (LUIS) to categorize emails through Flow. The author describes the different parts of the D365 solution and walks through a final version of the Flow to enhance its capabilities. The article covers topics such as routing cases, adding information from the case, auto-reply for common intents, and sentiment analysis. The author provides explanations and examples for each topic, showcasing how LUIS and Flow can be used in real-life scenarios.
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