This article discusses how to customize the appearance of chat widgets created using Microsoft's Omnichannel for Customer Service. It explains the use of "data tags" to add additional control over the widget's appearance, such as changing colors, fonts, and hiding buttons. The article also mentions that data tags can be used with both the original widget and the newer "Widget v2" code snippet. It concludes by mentioning that for more control over chat widget elements, the v2 widget should be used.
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