Passing D365 Customer Service data to Copilot Studio
In this video, the speaker explains how Copilot Studio can automatically capture data from Dynamics 365 Customer Service. They discuss the differences from how it worked in Power Virtual Agents and address the issue of not receiving values from Dynamics 365 Customer Service in Copilot Studio. For more information, you can check out the related article on passing D365 Customer Service data to Copilot Studio on the D365 Goddess website. You can also find more content on their blog and follow them on Twitter and LinkedIn.
Video 16m
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