Try multilingual voice agents in Dynamics 365 Contact Center
Microsoft has announced support for multilingual voice agents in Dynamics 365 Contact Center. With this feature, contact centers can handle customer calls in multiple languages using a single bot. Previously, separate bots were needed for each language, which complicated deployments. The multilingual voice agents can switch languages mid-call based on customer input or start the conversation in the language based on the dialed number. This simplifies multilingual support, reduces maintenance complexity, accelerates deployment, and improves customer satisfaction. The feature also allows for escalation to a service representative when needed. For more information on configuring and localizing multilingual bots, visit the provided links.
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