2024 Wave 1 Release Notes: D365 Field Service
The 2024 Wave 1 release for Dynamics 365 Field Service includes several new features and updates. One of the highlights is the expansion of Copilot capabilities, such as creating work orders in Teams using AI and generating custom responses and summaries in Outlook with AI. Another feature is the ability to get insights for technicians from Copilot, allowing frontline workers to ask questions and receive up-to-date information. The release also includes enhancements to the mobile experience, including a new and intuitive user interface, updated agenda view, and the ability to configure list views. Additionally, there are integrations with Microsoft 365, such as previewing work orders in Teams with link unfurling, managing vendors with advanced contractor management, and integrating with Business Central for financial and inventory management. The release also includes the option to receive monthly updates for the Field Service app.
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