How to set up external search providers for your KB articles | Getting Started with D365 Shorts


Learn how to set up external search providers for your KB articles in the site map of Customer Service and Contact Center admin centers in Dynamics 365. This video tutorial will show you how to use external providers to consolidate the search for files, documents, and articles from other data sources like SharePoint and external organizations. Visit the Microsoft Learn website for more information and to watch the video. Don't forget to join the Dynamics 365 Community site to ask questions and get solutions from other users. Sign up now and start exploring.


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