Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
Microsoft Dynamics 365 Contact Center is now HIPAA compliant, ensuring the security and privacy of patient data. This compliance allows healthcare organizations to confidently use AI agent-driven interactions and human support while maintaining patient trust. In addition to HIPAA, Dynamics 365 Contact Center has achieved other compliance milestones, including Payment Card Industry (PCI) Data Security Standard (DSS) Compliance, International Organization for Standardization (ISO) Compliance, and System and Organization Controls (SOC2) Compliance. The platform has also made recent enhancements, such as multilingual voice agents, enhanced speech sensitivity settings, and advanced reporting dashboards. To learn more about Dynamics 365 Contact Center compliance and capabilities, visit the provided links.
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