Dynamics 365 Contact Center – Manage Chat SPAM
In this post, the author discusses how to reduce chat spam when using Microsoft's Dynamics 365 Contact Center. They suggest limiting access to the chat widget to specific domains and adding a pre-chat conversation survey to create extra steps before a chat starts. By adding mandatory questions in the pre-conversation dialog, it becomes harder for automated processes to navigate and start a chat. The author also recommends adding a consent question to the pre-chat survey to help reduce spam. They provide examples and screenshots to illustrate the process. Overall, these steps can help reduce the chance of spam chats and improve the efficiency of the contact center.
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