Boosting Customer Service Efficiency with Multisession and Productivity Tools in Custom Apps within Dynamics 365 CRM
Meet Jack, a customer service representative who struggles to keep up with multiple cases and inquiries. However, with the multisession functionality and productivity tools in custom model-driven apps in CRM, Jack can now handle all his tasks in a single workspace. This eliminates the need to switch between systems and allows for quicker issue resolution and more responsive service. To enable this feature, follow the steps outlined in the article. The multisession feature allows customer service representatives to manage multiple cases, conversations, and tasks in a single workspace, improving multitasking and productivity. Implementing this feature can enhance customer service workflows and boost representative productivity.
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