AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview
Customers now expect businesses to anticipate their needs before they ask, leading to proactive engagement and conversational journeys with Microsoft Dynamics 365 Contact Center and Customer Insights. This solution uses AI agents to reach out across channels, providing personalized experiences and reducing support costs. The impact of AI on customer service is growing, with businesses like Apollo Travel benefiting from proactive engagement. These capabilities automate repetitive tasks, allowing reps to focus on critical issues and meaningful engagements. The solution can be managed without code, ensuring compliance with customer preferences and regulatory requirements. To enable this solution, Microsoft Dynamics 365 Contact Center, Dynamics 365 Customer Insights-Journeys, and Microsoft Copilot Studio are required. Feedback can be sent to pefeedback@microsoft.com.
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