This video demonstrates how to use an AI-powered autonomous agent in Power Platform to handle customer text responses from WhatsApp and SMS messages. The video covers creating the agent, setting up Power Automate flows for positive and negative customer intent, handling ambiguous responses, and best practices for configuring Gen AI orchestration. By the end of the video, you'll learn how to replace complex conditional logic with an intelligent AI agent that can accurately interpret customer responses and trigger the appropriate workflows in your Power Platform solutions.
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