Impersonation in Dynamics 365 allows actions to be performed on behalf of another user for secure and accurate workflows. It ensures proper user attribution in bulk operations, like case assignments, by impersonating managers. Prerequisites include the "Act on Behalf of Another User" privilege and manager information retrieval. A Windows tool can automate bulk case assignments, maintaining user attribution. Steps involve retrieving manager GUIDs, assigning cases with impersonation, and optimizing with bulk operations. Benefits include audit integrity, security adherence, automation without compromise, and improved user trust. Impersonation in Dynamics 365 streamlines operations while ensuring transparency, accountability, and security.
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