Creating a COE in Biz Apps with Cindy Haast | Dynamics 365 CRM Community Call
In this video, Microsoft MVP Cindy Haast shares insights on creating a Center of Excellence (CoE) in Biz Apps. She emphasizes aligning the CoE's vision with the business strategy and outlines a four-phase approach to building a CoE: laying the foundations, enabling and training, scaling and expanding, and optimizing. Cindy discusses the role of the CoE in empowering citizen developers through training and continuous learning, and highlights the balance between governance and fostering innovation. She also stresses the importance of setting clear objectives and KPIs, and considers the benefits of partnerships to fill skill gaps. Watch the full video for more details.
Video 4m
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