Improved email attachment experience in D365 Customer Service


This article discusses the improved email attachment experience in Dynamics 365 Customer Service. The author noticed new features that appeared without any need for enabling, such as a refreshed view of attachments with large thumbnails and the ability to scroll through them. Users can also change the view to a grid view and delete or copy attachments directly from the grid. The article also mentions the ability to add attachments through drag and drop functionality and the option to copy attachments from previous emails. The author provides steps to enable the new attachment control on the email form. Overall, these enhancements make it easier and more efficient to manage attachments in Dynamics 365 Customer Service.


Article 13m

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