How to Transfer to an Agent in Copilot Studio
This video demonstrates how to transfer a conversation from a chatbot to a live agent in Copilot Studio. It shows how to configure a Copilot for handoff to a live agent on Dynamics for Customer Service. The video covers building a custom Copilot that generates content using Generative Answers, linking Copilot to Dynamics Customer Service, embedding the chat widget into a website, and demonstrating the interaction between an end user, Copilot, and human after an agent transfer. The video is under 10 minutes long and includes timestamps for each section.
Video 8m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time