Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service
The Case Handling Time widget (preview) can be added to the Case Form in Dynamics 365 for Customer Service. This widget allows you to track case resolution efficiency and make informed decisions. To enable it, go to the Customer Service Admin Center and navigate to Case Settings > Case handling time (preview). You can specify the update interval for the widget and configure properties such as table, view, and user permissions. Once added, the widget will display automatic and manual time tracking, as well as a history section. Agents can also add manual time log records. Overall, this widget provides a focused way to track case handling time and improve processes.
Article 3m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time