Unlock the Microsoft Copilot Studio-powered customer survey
Microsoft has announced the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, which is now in preview. This feature allows contact center managers to use Copilot Studio Survey in the Contact Center admin center to respond to customer feedback in real-time. With the use of AI, this feature enables automated and personalized feedback loops, streamlining the survey configuration process across channels. Managers can choose from different survey metrics and customize the survey bot to meet their business needs. This feature is a game-changer for businesses as it allows them to gather and act on feedback quickly, improving overall customer satisfaction and loyalty. To learn more about this feature, you can read the documentation provided by Microsoft.
Article 3m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time