Stop Using Turn-by-Turn Conversations in Copilot Studio | Build Smarter Agents with Prompts
This video discusses enhancing your Copilot Studio agents by moving away from the traditional turn-by-turn conversation method typically used in Power Virtual Agents. Instead of asking users questions sequentially and collecting variables slowly, the video demonstrates how to allow users to input everything at once. By embedding a prompt with structured JSON output, the agent can parse user intent automatically, improving efficiency. Viewers will learn about the limitations of traditional topic-based agents, the benefits of using prompt nodes for extracting structured data, and the advantages of returning a JSON array for handling multi-value inputs. This approach aims to create a faster and more intelligent customer experience, applicable to customer service bots, activity finders, or workflow automation agents. The tutorial includes a live demo to illustrate the process.
Video 5w
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