Licensing the Dynamics 365 Contact Center : Part 1.5 (Azure Consumption)
When calculating the Azure consumption costs for the Dynamics 365 Contact Center, it's important to consider the Azure Communication Service (ACS) costs. ACS is used to provide voice and SMS capabilities to the contact center. The costs will depend on factors such as using Microsoft as a carrier, PSTN costs, VOIP costs, and Azure Event Grid usage for call recording. PSTN costs will vary by country and number type, while VOIP costs should be factored in for agent and customer conversations. The total estimated call duration per month will determine the Azure Event Grid costs. It's also important to consider other factors for SMS or WhatsApp conversations. Overall, understanding and factoring in these costs is crucial when setting up and licensing the Dynamics 365 Contact Center.
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