Enabling Copilot Case and Conversation Summaries | Getting Started with Dynamics 365 Shorts
In this video, part of the "Getting Started With Dynamics 365" series, we learn about Copilot case and conversation summaries. These summaries allow agents to easily recap ongoing chats, transcribe voice conversations, and collaborate effectively with other agents and contacts. The feature helps agents understand the context of a case, generate concise summaries, and include email activity records to resolve customer issues efficiently. To enable Copilot case and conversation summaries, visit the Microsoft Learn website. Additionally, you can join the Microsoft community website to connect with other users and discover more tips.
Video 12m
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