Streamline Multilingual Customer Support using Language Detection Prebuilt Model in Power Automate
The language detection prebuilt model in Microsoft AI Builder can determine the main language of a text document and provide a confidence score. This can be useful for companies that provide customer support in multiple languages. To demonstrate this, a Power Automate flow is created to automatically route support tickets to agents who are fluent in the ticket's language. The flow includes a language detection model that identifies the language of the ticket and a switch condition to handle different languages. The ticket is then created and assigned to the appropriate agent. This automation can enhance customer service and operational efficiency in Microsoft Dynamics 365 CRM systems.
Article 9m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time