Elevating Efficiency: How Microsoft Customer Experience & Success streamlines operations with process mining in Power Automate
Microsoft Customer Experience & Success (CE&S) is using process mining in Microsoft Power Automate to streamline their security access requests. By leveraging process mining capabilities, CE&S was able to improve responsiveness without compromising security. They loaded over 14GB of event log data into the tool and used the filtering capabilities to identify bottlenecks and patterns for optimization. By automating approvals for certain scenarios, they estimated saving users 13,200 hours of wait time per year. The process mining capabilities in Power Automate were critical to achieving these insights quickly. To get started with process mining in Power Automate, users can review the official product documentation, take the learning path, start a free trial, or explore the Power Automate Process Mining add-on.
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