The author discusses the lack of visibility into the participation of contacts or leads in journeys in Outbound Marketing. They propose a solution using Dynamics 365 Customer Insights - Journey and Power Automate to create a new table called "Journey Participations" that stores information about the contact or lead's participation in journeys. The flow then creates or updates a record in the table every time a journey instance is created. The author provides step-by-step instructions on how to set up the flow and display the participation in journeys on the contact or lead form. They also provide some hints and considerations for organizations with a large number of journeys.
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