Stay organized with the Schedule Calendar in Contact Center
Dynamics 365 Contact Center offers a Schedule Calendar for service reps to manage tasks efficiently. The calendar provides insights into daily activities, shift schedules, and time-off requests, helping reps plan and manage workloads effectively. Features include day, week, and month views, agenda summaries, and tracking approved leave. This tool enhances organization and performance for service representatives. To learn more, visit the Microsoft Learn documentation.
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