Let your custom Agent search Knowledge Articles in Dynamics 365!
Learn how to empower your custom agent to access the knowledge base in Dynamics 365 Customer Service/Contact Center using Power Automate. This video guides you through configuring the "Search Dynamics 365 Knowledge Article" flow, filtering results, and setting up your agent in Copilot Studio without the need for custom code. By leveraging the Power Platform tools, your agent can assist customers in finding answers independently, reducing the reliance on live agents or manual article searches.
Video 2w
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