2024 Wave 2: Copilot for Sales
Microsoft has released the 2024 wave 2 release notes for Dynamics 365 Sales, Customer Service, Field Service, and more. One of the new features is Copilot for Sales, an AI assistant designed to help sales teams maximize productivity and close more deals. Some of the updates for Copilot for Sales include improved contact insights in Outlook, real-time objection management, the ability to update CRM directly from the post-meeting insights page, monitoring and alerting sellers on adherence to a playbook, and seeing adoption data in the Copilot Dashboard. There will also be deeper integrations between Dynamics 365 Sales and OneNote.
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