Integrate WhatsApp Business API with Microsoft Dynamics 365 CRM : 2024 Beginners Guide
WhatsApp Business API is a tool that allows businesses to connect with a global audience on WhatsApp. It offers advanced features such as automated messages, chatbots, and integration with various business tools. The API helps businesses manage customer interactions, streamline transactions, and provide timely customer support. It includes pre-approved message templates and automated responses to ensure efficient communication. Inogic has developed WhatsApp4Dynamics, which integrates WhatsApp Business with Microsoft Dynamics 365 CRM. This integration allows businesses to send and receive WhatsApp messages from their CRM, receive instant notifications, share files with customers, set up automated messages, and more. WhatsApp4Dynamics can be downloaded for a 15-day trial.
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