Enabling Copilot for Customer Service Agents | Getting Started with Dynamics 365 Shorts
Learn how to enable Copilot in Customer Service to provide real-time AI assistance for your agents. This feature helps automate tasks like responding to questions, composing emails, drafting chat responses, and summarizing cases and conversations. By using Copilot, your agents can handle cases more efficiently and resolve issues faster, delivering more value to your customers. Visit Microsoft Learn to discover more about this AI feature. Additionally, join the Microsoft community website to connect with other users and access more tips and resources.
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