Agentic CRM systems: Learnings from organizations making the switch
CRM systems have evolved over the years, but many businesses struggle with outdated systems that hinder customer engagement. Microsoft Dynamics 365 offers AI-powered solutions to enhance productivity and customer interactions. The platform addresses common CRM challenges like disparate systems, lack of innovation, and high costs through unified platforms and AI integration. Real-world results show improved sales cycles and customer satisfaction. Companies like Lenovo and Lexmark have benefited from Dynamics 365, streamlining operations and boosting sales productivity.
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