How to – convert basic queue to an advanced queue – Dynamics 365
The article explains how to convert a basic queue to an advanced queue in Dynamics 365 for Customer Service. This can be done by setting the "Is Omnichannel Queue" or "Automatic work distribution" schema name "msdyn_isomnichannelqueue" to "Yes" in the Conflicts Tab of the Queue form. However, it is important to note that this conversion cannot be reverted. The article provides screenshots and a link to learn more.
Article 18m
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