Write an email (Copilot) in Dynamics 365 Customer Service
This article discusses the "Write an email" functionality of Copilot in Dynamics 365 Customer Service. Agents can use this feature to quickly create email responses by selecting predefined prompts and generating appropriate responses based on existing knowledge base articles. The article provides step-by-step instructions on how to enable this feature and explains how it works in the context of an email record. Agents can copy the generated response to an email, review and edit it if needed, or start over with a different prompt. Overall, this feature aims to improve agent productivity and efficiency in handling customer service emails.
Article 17m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time