MB-280: Microsoft Dynamics 365 Customer Experience Analyst
The author discusses their experience taking the new MB-280 Microsoft certification exam. They express confusion about why the exam combines sales and customer insights, as they believe these are two separate skill sets. The author also notes that the exam did not allow them to use Microsoft Learn during the test, as they had expected. They provide a summary of the topics covered in the exam, including sales apps, copilot for sales, outlook app, exchange, and more. The author concludes by expressing their curiosity about how the exam will be launched and their belief that Microsoft may receive complaints about the exam format.
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