Try rich messaging for live chat and WhatsApp in Contact Center
Customers expect more than plain text in digital interactions. Rich messaging introduces interactive elements like forms and carousels in conversations, enhancing engagement and understanding. Businesses can now use rich media messaging in live chat and WhatsApp to provide better customer experiences. Templates can be reused across channels, and customization options are available for service reps. Rich messages improve customer satisfaction and reduce resolution times. To get started, design rich message templates in the Copilot Service admin center. Watch a video introduction and access documentation for more information.
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