Timeline highlights help users quickly access record updates | Dynamics 365 Shorts
In this video, we explore how timeline highlights in Dynamics 365 can help users access record updates quickly. Powered by generative AI technology, this feature revolutionizes the user experience by providing a transformative approach to tracking customer engagements. It allows agents to access crucial information efficiently, improving productivity and customer service. To learn more about how to implement timeline highlights, visit Microsoft Learn. Additionally, you can sign up on the Microsoft community website to connect with other users and access more helpful tips.
Video 12m
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