Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Microsoft has been named a Leader in The Forrester Wave: Customer Service Solutions, Q1 2024. They received top scores in business intelligence, process management, and collaboration criteria. Microsoft Dynamics 365 Customer Service aims to deliver personalized, fast service experiences through all engagement channels. They have introduced Microsoft Copilot, an AI-powered assistant that helps customer support agents solve issues faster. Dynamics 365 Customer Service is built on Microsoft Azure OpenAI Service, ensuring data privacy and protection. Microsoft is committed to creating responsible AI solutions guided by principles such as fairness, reliability, and transparency. They offer a comprehensive service platform that includes automation, knowledge management, and collaboration.
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