Is ERP the Right Tool for Subscription Billing? Insights for Microsoft CSP Partners

Using an ERP system for subscription billing in Microsoft Dynamics Business Applications can create more challenges than solutions. Subscription billing and recurring revenue are important for Microsoft CSP Partners, but relying solely on an ERP system can overlook critical workflows and personas. Using an ERP for CSP billing introduces operational inefficiencies such as siloed data, lack of unified pricing strategies, manual reconciliation, and limited self-service capabilities. Instead, a dedicated CSP billing solution that integrates seamlessly with CRM and ERP systems can automate subscription data and pricing management, provide self-service capabilities for customers, enable real-time access to revenue and billing data, and maintain accuracy in invoicing. Subscription billing is about orchestrating revenue events to deliver a seamless customer experience and drive business outcomes.

Article 3m CRM Software Blog | Dynamics 365

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