Extend D365 Customer Service Copilot with Prompt Plugins (preview)
The article discusses a new feature in Dynamics 365 Customer Service called Copilot, which helps agents resolve cases and answer customer questions. The new feature allows users to extend the functionality of Copilot by creating Prompt plugins. These plugins enable agents to ask Copilot targeted questions about information stored in Dynamics 365, such as a list of cases for a specific product or warranty information. The article provides a step-by-step guide on how to create a Prompt plugin in Copilot Studio and how to enable it in the D365 Customer Service Admin Center. The author emphasizes the ease of creating these plugins and expresses excitement about the ability to extend Copilot for agents.
Article 10m
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