Understanding Scheduling with Dynamics 365 Field Service for Better Customer Experiences
Microsoft Dynamics 365 Field Service offers two options for resource scheduling: manual scheduling and Resource Scheduling Optimization (RSO). Manual scheduling allows dispatchers to assign technicians to jobs based on skills, resources, and customer preferences. It is suitable for less complex jobs and provides flexibility in emergencies. RSO, on the other hand, is an add-on that uses advanced algorithms and machine learning to optimize resource management and service scheduling. It improves operational efficiency, enhances the customer experience, and enables better resource utilization and strategic decision-making. RSO is recommended for companies with large field service teams, complex scheduling scenarios, and high service request volume.
Article 16m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time